Shipping & Returns
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Before returning an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
Your order can be delivered to anywhere throughout mainland Australia by standard (road) freight delivery.
Standard/Road Freight: 2 - 5 working days*
Delivery Charges
Standard under $100 $20
Standard OVER $100 FREE
Free delivery exclusions apply to some bulky and large items. Freight will be charged at checkout for these items.
* Freight delivery times stated are for average volume items with total order weight under 5kg for metro areas in eastern states. Additional delivery time may result for some deliveries. Please allow extra time for delivery to western states. Premium freight is not available on oversized/bulky items or in all locations. Contact (03) 9369 3901 should you require further details.